Microsoft Dynamics 365 Technical Consultant

GIS360 is a global IT services and technology solutions provider delivering help desk support, managed IT services, field engineering and engineer dispatch, infrastructure and network support, cybersecurity, Microsoft Dynamics 365 and ERP expertise, wireless services, technical resourcing and compliant IT asset disposal.

We coordinate cross-country operations through our presence in Portugal—including Beja, Lisbon and Porto—with additional operational coverage in Spain through Madrid, Barcelona and Sevilla, and across the United Kingdom. This footprint enables GIS360 to combine central service coordination with responsive local delivery for organisations operating across multiple locations.

Our company expertise brings together service governance, SLA-driven operations, technical consulting, vendor coordination and qualified local engineering capability. We help customers standardise technology delivery, strengthen operational resilience and access the right specialists wherever their business requires support.

GIS360 is seeking a Microsoft Dynamics 365 Technical Consultant to join our enterprise applications practice. You will design, configure, customise and integrate Dynamics 365 Sales and Customer Service solutions for customer transformation programmes in Portugal and international environments.

This role suits a consultant who combines hands-on development with business analysis, stakeholder communication and disciplined delivery across multiple projects. You will work with functional consultants, architects, analysts and engineering teams to translate complex requirements into secure, maintainable solutions.

• Configure, customise and extend Microsoft Dynamics 365 using entities, workflows, plug-ins, business rules and custom components.
• Develop and maintain solutions using .NET, C# and JavaScript where platform extensions are required.
• Configure and optimise Dynamics 365 Sales and Customer Service modules.
• Translate business and functional requirements into practical technical designs.
• Design integrations between Dynamics 365, ERP platforms, customer portals and other enterprise systems.
• Build and maintain dashboards, reports, data processes and Dataverse configurations.
• Diagnose incidents, resolve technical issues and implement platform improvements.
• Plan and complete assigned development, documentation, testing and optimisation activities independently.
• Collaborate with functional consultants, architects, analysts, data specialists and customer stakeholders.
• Maintain clear communication with technical and functional stakeholders throughout delivery.
• Contribute to consulting engagements and support coordination or operational supervision where appropriate.
• Apply quality, security and maintainability standards throughout the solution lifecycle.

• Bachelor’s degree in Computer Engineering, Electrical and Computer Engineering, Information Systems or a related discipline.
• At least one year of practical experience delivering Dynamics 365 Sales, Customer Service and/or Power Apps solutions.
• Strong knowledge of Dynamics CRM configuration and customisation, including workflows, business rules and custom entities.
• Development experience with .NET, C# and JavaScript in the Dynamics 365 ecosystem.
• Good understanding of sales and customer-service business processes.
• Ability to analyse requirements, solve technical problems and communicate decisions clearly.
• Professional written and spoken English.
• Strong organisation, planning, collaboration and quality-focused delivery skills.
• Availability to work in a hybrid model from one of the listed Portuguese locations.

• Experience in banking, insurance or another regulated industry.
• Experience integrating Dynamics 365 with external systems and enterprise platforms.
• Knowledge of Microsoft Azure and Dataverse.
• Experience with Power Automate, Power Apps and Power BI.
• Microsoft Dynamics 365, Power Platform or Functional Consultant certification.

• A structured role with exposure to meaningful national and international technology programmes.
• A personalised development path aligned with your technical and functional career goals.
• Access to training, professional learning resources and relevant certification opportunities.
• Collaboration with multidisciplinary specialists across applications, infrastructure and support.
• A professional environment that values initiative, clear communication and accountable delivery.
• Hybrid working arrangements aligned with project and customer requirements.
• Opportunities to expand your experience across the Microsoft business applications ecosystem.

GIS360 delivers coordinated IT support, field engineering, managed services, enterprise applications and specialist technical resources across EMEA, APAC and LATAM. Our delivery model brings together local technical capability with consistent operational coordination.

We value practical expertise, professional accountability, continuous learning and respectful collaboration. Team members work across varied customer environments while contributing to reliable technology outcomes and long-term service relationships.