Senior Technical Consultant

GIS360 is a global IT services and technology solutions provider delivering help desk support, managed IT services, field engineering and engineer dispatch, infrastructure and network support, cybersecurity, Microsoft Dynamics 365 and ERP expertise, wireless services, technical resourcing and compliant IT asset disposal.

We coordinate cross-country operations through our presence in Portugal—including Beja, Lisbon and Porto—with additional operational coverage in Spain through Madrid, Barcelona and Sevilla, and across the United Kingdom. This footprint enables GIS360 to combine central service coordination with responsive local delivery for organisations operating across multiple locations.

Our company expertise brings together service governance, SLA-driven operations, technical consulting, vendor coordination and qualified local engineering capability. We help customers standardise technology delivery, strengthen operational resilience and access the right specialists wherever their business requires support.

GIS360 is seeking a Senior Technical Consultant to lead complex customer engagements across EMEA. You will own the technical lifecycle from discovery and feasibility assessment through architecture, delivery, handover and operational support.

Working with commercial, service delivery, engineering, managed services and enterprise applications teams, you will translate customer requirements into secure, scalable solutions across integrations, automation, cloud services and AI-enabled workflows. The role combines technical advisory, hands-on engineering, project coordination and senior client engagement.

This position is based in Portugal with a hybrid working arrangement. Travel to customer locations may be required according to project needs.

• Partner with commercial and solution teams during pre-sales to assess feasibility, define scope, identify delivery risks and shape technically sound proposals.
• Own the technical strategy for assigned engagements from initial discovery and architecture through implementation, handover and service transition.
• Design and deliver scalable customer solutions using APIs, webhooks, integration services, automation and appropriate cloud technologies.
• Lead hands-on technical delivery, including solution configuration, development, code review, testing, documentation and deployment coordination.
• Translate complex business requirements into clear solution designs that technical and non-technical stakeholders can evaluate.
• Coordinate with project managers, service delivery teams and customer stakeholders to maintain milestones, dependencies and delivery quality.
• Evaluate sophisticated customer use cases, anticipate failure modes and establish practical security, resilience and support requirements.
• Provide technical leadership on partner-led or multi-supplier engagements and maintain alignment with GIS360 delivery standards.
• Identify recurring customer needs and turn them into reusable frameworks, tools, documentation and implementation practices.
• Represent customer and delivery insights to internal service, engineering and leadership teams.
• Support technical handover, knowledge transfer and post-implementation improvement activities.
• Maintain professional communication, accurate records and clear decision-making throughout every engagement.

• At least eight years of experience in customer-facing technical roles such as Technical Consultant, Solutions Architect, Customer Engineer or Integration Lead.
• At least five years of hands-on programming experience using Python and/or Node.js.
• Strong practical knowledge of REST APIs, webhooks, authentication methods, data flows and enterprise integration architecture.
• Experience across both pre-sales solution definition and post-sales technical delivery.
• Demonstrated ability to lead complex enterprise engagements from discovery through implementation and handover.
• Practical experience using AI tools, including large language models, coding assistants or workflow automation, to improve solution delivery.
• Ability to design for scale, security, maintainability, operational support and predictable failure handling.
• Confidence communicating with technical teams, business stakeholders and senior decision-makers.
• Strong ownership, planning, documentation and independent problem-solving skills.
• Experience working autonomously within a distributed or international delivery organisation while remaining aligned with shared standards.
• Professional written and spoken English.
• Availability for hybrid work in Portugal and travel to customer locations when required.

• Experience with Microsoft Azure, AWS or Google Cloud services.
• Knowledge of enterprise SaaS platforms, Microsoft business applications, service-management platforms or integration middleware.
• Experience designing AI-enabled workflows, intelligent automation or data-migration solutions.
• Familiarity with technology partner ecosystems and multi-supplier delivery models.
• Experience delivering solutions in regulated or operationally complex industries.
• Relevant cloud, architecture, integration, security or project-delivery certifications.
• Portuguese or another European language in addition to English.

• A senior role with meaningful ownership across technically complex national and international customer programmes.
• A professional development path aligned with your architecture, engineering and consulting goals.
• Access to relevant training, learning resources and certification opportunities.
• Collaboration with multidisciplinary specialists across applications, infrastructure, managed services and field engineering.
• Hybrid working arrangements aligned with customer and project requirements.
• Opportunities to shape reusable delivery methods, technical standards and future service offerings.
• A working environment that values initiative, accountability, respectful collaboration and clear communication.

GIS360 delivers coordinated IT support, field engineering, managed services, enterprise applications and specialist technical resources across EMEA, APAC and LATAM. Our delivery model combines local technical capability with consistent operational coordination for customers working across multiple locations.

We value practical expertise, professional accountability, continuous learning and respectful collaboration. Our consultants work across varied customer environments while contributing to reliable technology outcomes and long-term service relationships. GIS360 provides equal employment opportunities and assesses applicants according to role-related experience, capability and business requirements.